Privacy Policy

This policy applies to the site: www.hookay.net 

Latest update: January 8, 2020



Due to the development of new communication tools, it is necessary to pay particular attention to the protection of personal data and privacy. This is why we are committed to respecting the confidentiality of the personal information that we collect.


Collection of personal information

We collect the following information:

  • Last name
  • First name
  • Email address
  • Phone number

The personal information we receive are collected through forms and through the interactivity established between you and our website. We also use, as noted in the following section, cookies and / or logs to collect information about you.


Forms and interactivity

 We use the information collected for the following purposes:

  • Contact
  • Website management 


Log and cookie files

We collect certain information through log files and cookies. These are mainly the following information:

  • IP address
  • Operating system
  • Visited pages and requests
  • Day and time of connection

The use of such files allows us to:

  • Service improvement

  • Statistics

We agree not to market the personal information collected.


Access permission

We are committed to recognizing the right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them. The exercise of this right will be done by contacting us at contact@hookay.net 



The personal information we collect are kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures: 

  • Access management – authorized person
  • Access management – data subject
  • Network monitoring software
  • Firewalls


    Use of cookies

    Cookies are small text files containing information that are downloaded to your computer or mobile device when you visit a website. 

    These cookies will then send information to the website that legitimately recognize this cookie on your next visits in order to memorize information to improve your navigation, save your preferences, see the pages viewed, to offer suitable promotional offers and to be sure that this meets your interest. Please note that you can always delete cookies from your computer, but also deactivate them at any time.

     We are committed to respecting the laws of Canada.


    Editorial Policy on Social Medias


    Hookay is present on several social networks to allow you to stay in touch regarding Hookay’s activities and projects. We respond to comments, if any, as quickly as possible.

    Social media, including Hookay’s Facebook, Instagram and LinkedIn pages are places of exchange where our customers are encouraged to share their comments, experiences and questions. Of course, these exchanges must be done with respect. Before posting comments, make sure that they respect the most basic ethical rules (respect for everyone’s rights, good manners, etc.)

     Please also note that :
    all comments will be read and considered. No matter your age, sex or ethnic origin, you can comment on our publications at any time. Internet users interacting on another subject are directed to the appropriate resource.

     We reserve the right to remove any comments or links that do not meet these conditions. For example : 

    • Insulting, defamatory or threatening messages;
    • messages containing profanity;
    • messages that invade privacy;
    • inconsistent messages, completely irrelevant;
    • commercial, “spam” messages;
    • repetitive messages (flooding) aimed at cluttering a site;
    • the reproduction or redistribution of a work subject to copyright;
    • messages denouncing the practices of a company or an organization, indicating their name;
    • advertising and mobilization calls;
    • any conversation which will take the form of a dialogue between several people who call themselves without regard to other users;


    Facebook and Twitter

    Our decision to follow a Facebook or Twitter user does not mean that we support it. We follow the accounts that we deem relevant or that are linked to our organization.

    The fact that we follow a user’s Facebook page or Twitter account does not mean that we endorse their comments or activities. We will remove or block a subscriber if we deem their posts or posts inappropriate. Hookay reserves the right to close its social networks at any time and to modify its rules of conduct without prior warning. If you violate this Netiquette, your content will be rejected and your account may be suspended or blocked.

    Report abuse

     Internet users can report abuse at any time by sending an email to the following email address: contact@hookay.ca